ARE YOUR CONSULTATIONS FREE?
Yes! Your first consultation is completely complimentary to discuss your event needs and vision in detail. I offer unlimited emails for any updates or changes that may occur during the planning process. Any additional consultations, meetings, pickups and venue previews, will be a $65 charge.
WHAT AREAS DO YOU SERVICE?
Based out of Brisbane, our team of creative geniuses live to create swoon- worthy events all over the coastal regions of our beautiful state! We travel from Byron to Maleny, Mt Cotton to Toowoomba and some gorgeous places in between.
We LOVE to travel whether it is for our sourcing trips, self- education, our awesome international and interstate clients or simply be inspired by new surrounds! Get in contact with us to inquire about our international and interstate planning and styling services. Our bags are packed!
HOW LONG ARE QUOTES VALID FOR?
Our quote is valid for two weeks. No quotes are considered bookings until we have received a deposit and signed quote confirming your booking. If time lapses items and services may be subject to availability and/ or price increases.
CAN I COME IN TO VIEW YOUR HIRE RANGE?
We are currently in the process of moving into our new warehouse and studio, whilst the magic happens and our team transforms our space we are unavailable for viewing. Our team is available throughout the week for consultations to discuss your options and show you our range. Bookings for these appointments are essential and rare Saturdays fill up quickly.
DO YOU HAVE ANY MINIMUMS FOR YOUR HIRE COLLECTION?
We have a $300 minimum order for our décor and furniture collection. However during our peak-season Saturdays (February- May & August – December) we have a minimum rental order of $500. There is no minimum order for pick-up by industry professionals. This does not include installation or delivery.
DO YOU OFFER ‘STYLING’ or ‘SETUP’ SERVICEs WHEN YOU DELIVER HIRED décor or furniture ITEMS?
Prices for our hired items do not include delivery or styling/ installation unless otherwise mentioned. If delivery is mentioned this pertains to our team dropping your items off in their delivery packaging (at a venue or secure location), ready for your stylist/ team to unpack and set- up. If you would like our team to style/ install we do offer our styling and install services at an extra charge. This requires one of our talented stylist to work with you to design a concept, plan and style on the day. With our furniture items we are happy to arrange a member of our team to set- up if you require at an additional charge.
DO YOU HAVE ANY MINIMUMS FOR YOUR STYLING SERVICES?
Our styling team is available to design packages and designs. However, to maintain a great standard of service and spend the necessary amount of time with each client, we have a minimum booking of $1000.
CAN I PICK- UP AN ORDER IF IT IS SMALL?
Of course, depending on your rental order and vehicle of transport, we will consider a pick-up order. Our pickups and drop-offs are only available by pre- arrangement. To avoid any late fees, all items must be returned at the agreed date and time.
MY FLORIST WOULD LIKE TO PICK- UP ALL OF THE FLORAL VESSELS PRIOR TO MY EVENT. IS THIS OK AND IS THERE AN EXTRA CHARGE?
Yes, we do allow early pick-up of floral containers by your florist (provided they are available). This is possible the week of your event, if you would like this sooner it may incur an additional charge.
DO YOU OFFER WEEKLY RATES FOR YOUR COLLECTION?
Yes, just contact us to find out more about weekly rates.
AM I ABLE TO MAKE CHANGES TO MY ORDER PRIOR TO MY EVENT?
Due to loss of opportunity we do not allow cancellations nor reductions in orders once your booking has been confirmed. Additional inventory can be added but is subject to availability. Changes in date will be dependent on availability of items and of the Stylised team.
DO YOU REQUIRE A DEPOSIT?
To book your event, we require a 50% non- refundable booking payment which ensures that our team, bespoke blooms and associated inventory is at your disposal on the day. Bookings are confirmed once we receive your signed quote and deposit.
WHAT IS YOUR CANCELLATION POLICY?
In the event of a confirmed booking being cancelled, notice in writing must be forwarded to the office. We have a non- refundable policy with regards to our booking fees due to cancellation, change of date or change-of-mind. This is due to the loss of opportunity we experience from events we turned away once we confirmed your event in our schedule as well as the expenses incurred prior to your event. When your event is confirmed we book in our required team members for your event (we only take a small selection of events to ensure our high standard of products and services is maintained), we ensure that all perishable items are pre- ordered (this is especially important during peak times and to ensure only the best quality blooms and products are used) and that all elements from our collection are at your disposal (in some cases if you have ordered custom or incoming items these must be ordered months prior).
Less than 6 months out Loss of 50% non- refundable deposit
Less than 5 months out Loss of 65% of quote
Less than 4 months out Loss of 70% of quote
Less than 2 month out Loss of 75% of Quote
Less than 1 month out Loss of all payments to date
Due to the nature of events, Stylised will need to purchase goods in advance, confirm booking and rentals from third parties (including commitments). These costs will passed on even in the event of a cancellation if they surpass the deposit .
Any additional deadline dates and commitments can be outlined for you.
WET WEATHER OPTIONS
Stylised will make an assessment of weather up to a week before your event (or closer to the date).
Stylised may make a reasonable assessment that the event should exercise its wet weather option (or cancellation) within this period and is based on information at hand and the assessment of risks to staff, facilities, equipment, safety and other items.
If a wet weather option is recommended and is not accepted by the Customer, then the customer shall be fully liable for all damages incurred (both human and product).
In the event of wet weather, Stylised will put into action your wet weather plan, if this plan requires additional costs (as outlined), then this shall be immediately payable upon agreement that the wet weather option shall be taken.
Due to the nature of events, Stylised will need to purchase goods in advance, confirm bookings and rentals from third parties (including commitments). These costs will passed on even in the event of a wet weather option, change of requirements or cancellation (product or event).
Any additional deadline dates and commitments can be outlined if required.
IS MY DEPOSIT REFUNDABLE?
The deposit is not refundable nor transferable. Our 50% non- refundable booking fee enables our team to not only be available for your event (we only take a small selection of events to ensure our high standard of products and services in maintained), that all perishable items are pre- ordered (this is especially important during peak times and to ensure only the best quality blooms and products are used) and that all elements from our collection are at your disposal (in some cases if you have ordered custom or incoming items these must be ordered months prior). Cancellations result in loss of opportunity and your booking fee is thus non- refundable.
WHEN IS YOUR BALANCE DUE?
Your balance is due 30 days prior to your event. If your event is booked within 30 days of your event then full payment is due at time of booking.
DO WE NEED TO PAY A BOND?
Yes we do. To ensure that we can keep on offering a gorgeous collection to our clients we require a bond be made to cover and losses, breakages, dirty items or inventory not returned in their original condition. Bond is calculated on a case- by- case basis taking into account your order. Un- returned, missing, damaged inventory will be charged at replacement value.
WHAT KIND OF PAYMENTS DO YOU ACCEPT?
We accept cash, bank transfer and credit card payments.
WHAT IS YOUR INSTALLATION AND DELIVERY FEE?
A. In life it is not about the destination but more about the journey. To better understand the method behind our installation and delivery fees one must first understand the journey they go through before they make an appearance at your venue or location. Every item is cleaned/ checked and carefully packed at our warehouse prior to being loaded into our vehicles. This usually takes between 1- 3 hours. Travelling to your venue and un- loading will normally take 1- 3 hours and depends on location, traffic and ease of access and doesn’t include travel back to our warehouse. Once your FABULOUS event has been enjoyed we then return to do it all again. This doesn’t even take into consideration the love and care we take with floral elements prior to your event during pick- up, conditioning and production (this can take more than 72 hours). Some styles also require on- site styling which further adds time. For full- service clients travel also may mean multiple drop- offs and pick- ups which can add to your bottom- line. The whole process can take between 1- 72 hours and is looked after by our very talented team.
So when calculating installation and delivery fees it really depends on how far you are and what you would like to book, but prices start at $50 for small accent items. We always try our very best to offer affordable delivery and installation costs to our clients. If you would like a quote feel free to ‘say hello’.
HOW IS DELIVERY ORGANISED AND WHEN?
If delivery is required and booked we will touch- base with you 1- 2 weeks prior to discuss your schedule. We also require the contact details of your venue or location as we then liaise with them to arrange all bump- in and bump- out times. We cannot arrange your bump in and out times any earlier than one week prior due to schedules of venues and last minute bookings. Please note, we are at the mercy of venues and locations and must work with them to ensure a smooth and mutually beneficial schedule. To facilitate a smooth experience please let us know your venue contact, as well as any possible problems with venue access, such as narrow or steep drives, restricted entry with security or boom gates, loading docks, elevators or stairs. This is not only to assist us but also to make sure we assign enough staff and time for the delivery so everything runs smoothly.
OOPS! I ACCIDENTALLY DAMAGED, LOST, DIRTIED, BROKE AN ITEM, WHAT HAPPENS NOW?
Responsibility for the rented items from our collection remains yours from the pick- up/delivery date to the date they arrive back at Stylised HQ. Damaged, lost, or broken items will be deducted from your bond. If replacement value exceeds your bond we will notify you and invoice the balance which is due within 7 days. If an item is able to be cleaned or repaired, you will only be charged for the cleaning or repair of the item and any time the item is out of our inventory, this may be deducted from your bond or invoiced to be paid within 7 days.
WHAT ARE THE REPLACEMENT VALUES FOR THE ITEMS I AM RENTING?
The replacement value of our collection is based on current retail value. The rental rate may be only 1% to 2% of the actual value of non-replaceable or antique items and 10% to 20% of other items. The paid rental amount will be applied to the replacement value.
WHAT IF I DO NOT SEE WHAT I AM LOOKING FOR ON YOUR WEBSITE?
We are always sourcing new goodies and are happy to look for specifics for you! If you’re looking for something we don’t have, but would love to have it in our inventory… just let us know! Chances are we’ll find just what you were looking for but we will need ample time to search.
CAN YOU OFFER A DISCOUNT?
We are unable to offer a discount; we consider our prices to be competitive and fairly priced.
I AM PLANNING A PHOTOSHOOT WHICH I PLAN TO HAVE PUBLISHED, DO YOU COLLABORATE?
Often times we do. We’d love to hear about your project. Please email us with more information and we will get right back to you.